What Does Samanaga Mean?
What Does Samanaga Mean?
Blog Article
The seller gives supscription value quotation according to the volume of brokers (ticketing) and equipment (asset administration) your company has to be certain your pricing approach matches your prerequisites. It’s also probable to include premiums for limitless property and agents.
“We've a lot of laptops being used by profits on site so using a steady cloud asset tracker assists”. One more program director also reported that Samanage aids him to organize and timetable upgrades and servicing even though he concentrates on method enhancement.
“Agents can easily monitor tickets and communications about incidents,” he explained. Junior administrators tend to be in the forefront to receive direct problems from users, so we imagined this comment is declaring quite a bit in regards to the software package.
Our authorities have performed an entire Samanage evaluate detailing its options, person responses, customer service, and other vital features. Applying our SmartScore process we gave Samanage an incredibly enjoyable score of 9.
Its capacity to streamline support workflows, increase visibility across IT operations, and provide exceptional client aid have earned the software package considered one of our main awards.
We talked to Doron Gordon, founder & CEO of Samanage, and requested him a few queries that we hope expose a little bit more details on Samanage to be a application and its job in supporting your operate.
Will not assume to generally be closely customizing how Samanage looks both. There won't be any obvious methods to change the company's colors or logos to far more properly mirror your individual enterprise.
An intuitive characteristic that we observed is that in place of clicking a ‘Resolve’ button to shut a ticket–the normal in ticketing applications–you alter the ticket position to ‘Resolve’. Far more cumbersome, We all know, however it’s a precaution to make sure the ticket has long been double checked.
When agents do open a ticket, resolving them when worked on demands modifying the state to Fixed. This differs through the typical technique of having a major, Daring button to click on. I recognize which the ticket does not get whisked away once the take care of motion is selected but, alternatively, will give you an opportunity to make further edits if required.
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The agent’s identify is instantly filled in, whilst he or she assigns the title, shorter description, and recipient. The agent might also pick out the class or subcategory, the last being distinctive to Samanage in terms of we know.
We also discovered that many large-amount IT experts like Samanage’s asset tracking capabilities. “It’s straightforward to deploy it by means of GPO,” admitted Harvey, a system analyst from a big business.
Tagging makes it much easier to define the product’s status and assign it to users and observe its efficiency. In the same way, the assistance desk has robust program repository. You can certainly retrieve software particulars, and, additional critically, detect security bugs or unauthorized set up.
This delivers providers A great deal agility to scale their help infrastructure as organization expands or contracts. The seller delivers a quotation dependant on the volume of aid brokers and asset equipment. Whether you have 5 or five hundred brokers, your pricing prepare is often customized to match your IT operational scale.
Removing the chaos of many Alternative specifications, Samanage consumers can confidently and easily assess incidents, projects, and property in one place.”